​​Ronald McDonald House Collection Notice​

​​Ronald McDonald House Collection Notice​ 

RMHC Australia Trust and Ronald McDonald House Chapters in Australia (collectively referred to as Ronald McDonald House, we, our or us) collect your personal information for a range of purposes to help us deliver our programs and services which support families with children who are ill and injured. Respecting your privacy is important to us. More information about privacy at Ronald McDonald House can be found in our Privacy Policy, available on our website  www.ronaldmcdonaldhouse.org.au. 

Types of personal information we collect 

Depending on the nature of your interaction with us, we may collect the following types of personal information from or about you: 

• contact and identification information 

• health or medical information (in so far as it relates to providing services or support) 

• information related to your engagement with our program or services 

• donation and payment details 

• volunteer or employment information 

• health or medical information (where required to provide services or support) 

• information related to your engagement with our program or services 

• device information and IP addresses (when you interact with us online) 

• donation and details about the mode of payment used, noting that we do not store credit card details 

• any other information you provide voluntarily 

Please note that in some circumstances, we may be unable to provide services or accept your support or contributions without certain information. We will work to discuss this with you, should this occur. 

Circumstances of collection 

We collect personal information through a variety of channels, including: 

• directly from you when you engage with our services, volunteer, support, donate or participate in our programs 

• from hospitals, referring organisations or family members where appropriate, relevant and permitted 

• from Ronald McDonald House Chapters across Australia 

• from trusted third-party service providers who assist us with fundraising, communications and operations 

• from publicly available sources or as otherwise permitted or required by law 

Purpose of collection 

The purpose for which we collect, hold, use, or disclose your personal information will vary depending on your interaction with us. For example, we may collect your personal information to: 

• Support you to access a Ronald McDonald House Program or service 

• Accept and acknowledge your support, donation, staff or volunteer contribution  

• Improve and evaluate our services and operations  

• Send you relevant updates and communications, from which you can unsubscribe if you wish 

• Comply with legal obligations or reporting requirements  

• Improve and evaluate our services and operations  

The primary reasons for collection are outlined in more detail in our Privacy Policy. 

Third parties’ disclosure of your personal information and likely cross-board disclosures 

We may disclose your personal information to third parties as set out in our Privacy Policy. These may include trusted service providers who help us deliver our programs, facilitate donor management or support our operations. Through these disclosures. your personal information may also be disclosed to external parties located outside Australia – for example, cloud service providers where necessary to support our charitable work.  

Accessing or correcting your personal information  

If you wish to access or make any changes to the personal information we hold about you, please contact us using the details below. We may need to verify your identity before processing your request to ensure your personal information is a appropriately protected.  

Who we are and how to contact us 

If you wish to raise any questions or concerns about this collection notice, how Ronald McDonald House handles your personal information, or our response to the Notifiable Data Breaches Scheme please contact us at: 

Privacy Officer contact details: 

Ronald McDonald House Australia  

21-29 Central Ave, Thornleigh NSW 2120 

Email: [email protected] 

Phone: 1300 307 642